Privacy Policy
1. Preamble
1.1. A&A Vesa – is a registered trademark of S.C. A&A VESA S.R.L., a Romanian legal entity, with its registered office in Buteni, no. 821 A, Arad County, registered with the Trade Register under no. J02/589/1994, fiscal identification code RO5706806.
1.2. By using the online store, including visiting and purchasing products, it is assumed that you fully and every time you access our website accept the terms and conditions under which these services and products are provided. We encourage you to carefully read all sections of the Terms and Conditions to stay informed about the conditions under which you can complete an order. Placing an order confirms that the customer agrees to the stated terms and conditions. The Seller reserves the right to modify the terms and conditions of this website at any time without prior notice to the customer. The customer has permanent access to the terms and conditions and is responsible for consulting them every time they access our site.
1.3. The terms and conditions of this online store comply with the provisions of GEO 34/2014 on consumer rights in contracts concluded with professionals, GO 21/1992 on consumer protection, GEO 140/2021 on certain aspects regarding contracts for the sale of goods (warranties), GO 99/2000 on the marketing of market products and services, and Law 363/2007 on combating unfair commercial practices. These normative acts apply to consumers.
1.4. According to GEO 34/2014, a distance contract represents any contract concluded between the professional and the consumer without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, up to and including the moment the contract is concluded (confirmation of order acceptance by the professional), under which the professional transfers or undertakes to transfer ownership of products to the consumer.
1.5. Products purchased by legal entities (companies) are subject to the general sale-purchase regime provided by the Civil Code, without the application of special consumer protection provisions. Therefore, legal entities do not benefit from the legal right of withdrawal or other special rights conferred to consumers regarding the right of withdrawal (per GEO 34/2014).
1.6. The email message notifying you that the order has been received or providing status updates does not represent a contractual obligation on our part; these are communications made through electronic means. Any received order will undergo a prior verification process for stock, product characteristics, prices, etc. The seller’s commitment to transfer ownership and the contractual obligation begins only at the moment of order acceptance confirmation.
1.7. We take all measures to ensure the cybersecurity of the online store, but we do not fully guarantee that the site, the servers on which it is hosted, or the emails sent by our company are constantly free of viruses or other potentially harmful computer components. The customer uses the online store at their own risk and is obliged to have personal cybersecurity solutions installed. It is prohibited to introduce malware, viruses, or other harmful software (denial of service, worms, Trojans, etc.).
1.8. We use all professional diligence to ensure the accuracy of information (including characteristics and prices). Images are consistent with reality, but color shades may differ slightly due to the photography process or monitor settings. Technical or content errors regarding specifications, prices, or availability may occur (e.g., for orders placed outside business hours).
1.9. If a derisory price or a price significantly lower than the actual price is displayed due to a system error, we will communicate the correct price to you. You have the right to decline the modified offer. We are not obliged to confirm an order at a derisory price, considering the legal prohibition of selling products below the acquisition price.
1.10. Prices are expressed in LEI (RON) and include VAT. The final price includes the product price plus shipping costs (if the purchase value is below the minimum order).
1.11. Shipping costs are communicated in the pre-contractual stage. The standard delivery period begins from the order confirmation and is communicated before the order is finalized. Orders placed on weekends or holidays will be processed on the first working day. Delivery for custom-made products may vary and will be communicated on a durable medium.
1.12. In exceptional situations (state of emergency, bad weather, road blocks, or high-volume periods like Black Friday/Christmas), delivery delays may occur. However, the maximum delivery period cannot exceed 30 days. If the product is not delivered within this timeframe, the buyer will be informed and the amount paid will be refunded.
2. Contractual Documents
2.1. By registering an order, the buyer agrees to the form of communication (telephone or email) through which the seller conducts its operations. 2.2. The notification received after placing the order is for information purposes and does not represent order acceptance. 2.3. For justified reasons, the seller reserves the right to modify the quantity of goods in the order. In such cases, the seller will notify the buyer and refund the amount paid. 2.4. The contract is considered concluded when the buyer receives the order confirmation and dispatch notification via email and/or SMS.
3. Online Sales Policy
3.1. Access to place an order is permitted to any client. A&A VESA S.R.L. reserves the right to restrict access if a client’s conduct could harm the company. 3.2. Communication with the seller can be done via the addresses in the “Contact” section. 3.3. In case of unusual traffic, we may require CAPTCHA validation to protect website information. 3.4. Online payments: The seller is not responsible for additional costs such as currency conversion fees applied by the buyer’s bank. 3.5. Product descriptions (images, presentations) are for presentation purposes and do not constitute a contractual obligation. 3.6. 14 days after purchase, the buyer will be asked to write a review to help other users.
4. Assignment and Subcontracting
The seller may assign or subcontract a third party for order fulfillment services without the buyer’s consent, while remaining responsible for all contractual obligations.
5. Intellectual and Industrial Property Rights
All content (logos, symbols, text, images, multimedia) is the exclusive property of A&A VESA S.R.L. Copying, distributing, or using the content for anything other than personal, non-commercial use is prohibited without express written consent. Copyright infringements can be reported to: contact [at] aavesa.com.
6. The Order
6.1. Adding a product to the cart without finalizing the order does not constitute a reservation. 6.2. Withdrawal Right: The buyer has 14 calendar days to return a product without providing a reason, bearing only the delivery costs. 6.3. Return Procedure: The buyer can fill out the return form at: https://aavesa.com/return-policy/ . 6.4. The seller will refund the amount within 14 days of being informed of the withdrawal decision, via the same payment method used (or bank transfer for cash on delivery).
7. Goods Exempt from Withdrawal and Value Diminution
7.1. The 14-day withdrawal right does not apply to products made to the customer’s specifications or clearly personalized (custom sizes, specific materials, engravings). 7.2. If products are used beyond what is necessary to establish their nature and characteristics, the buyer is responsible for the diminished value of the goods.
8. Confidentiality
A&A Vesa S.R.L. will maintain the confidentiality of provided information. By sending materials via the site, you grant the seller the right to use/reproduce them (unless otherwise specified by law).
9. Commercial Communications
Users can modify their subscription options or unsubscribe at any time via the “My Subscriptions” section in their account or the unsubscribe link in emails.
10. Invoicing and Payment
10.1. Prices include VAT. The invoice will be sent electronically or within the shipped package. 10.2. Payment card data is not stored by A&A VESA S.R.L. It is handled by the authorized entity: EuroPayment Services S.R.L. (EuPlatesc.ro) or PayPal. 10.3. For security, users are advised to use strong passwords and log out from shared devices.
11. Delivery of Goods
Delivery is performed via door-to-door courier or to A&A Vesa stores throughout the European Union.
12. Warranties
All goods benefit from warranty conditions according to Romanian legislation. Products are new and in original packaging. Defective products during the warranty period must be sent to the factory or the nearest A&A Vesa store.
13. Transfer of Property
Ownership of the goods is transferred upon delivery, following payment at the location indicated in the order.
14. Liability
The seller is not liable for damages resulting from the use of goods after delivery. By creating an account, the user assumes responsibility for maintaining the confidentiality of their login credentials.