Terms and Conditions
TERMS AND CONDITIONS
1.1. A&A Vesa is a registered trademark of S.C. A&A VESA S.R.L., a Romanian legal entity, with its registered office in Buteni, no. 821 A, Arad County, registered with the Trade Register under no. J02/589/1994, fiscal identification code RO5706806.
1.2. By using the online store, including by visiting it and purchasing products, you are deemed to fully accept, each time you access our website, the terms and conditions under which these services and products are provided. We encourage you to carefully read all sections of the Terms and Conditions in order to be informed about the conditions under which you may place an order. By placing an order, the customer confirms that they agree to the stated terms and conditions. The seller reserves the right to modify the terms and conditions of this website at any time, without prior notice to the customer. The customer has permanent access to the terms and conditions for using the services and is responsible for consulting them each time they access our website.
1.3. The Terms and Conditions of this online store comply with the provisions of Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, Government Ordinance no. 21/1992 on consumer protection, Government Emergency Ordinance no. 140/2021 on certain aspects concerning contracts for the sale of goods (warranties), Government Ordinance no. 99/2000 on the marketing of market products and services, and Law no. 363/2007 on combating unfair commercial practices. These legal provisions apply to consumers.
1.4. According to Government Emergency Ordinance no. 34/2014, a distance sales contract means any contract concluded between a professional and a consumer without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, up to and including the moment when the contract is concluded (confirmation of acceptance of the order by the professional), under which the professional transfers or undertakes to transfer ownership of products to the consumer.
1.5. Products purchased by legal entities are subject to the general sale-purchase regime provided by the Civil Code, without the application of the special provisions regarding consumer protection. Therefore, legal entities do not benefit from the legal right of withdrawal or from the other special rights granted to consumers in connection with this right of withdrawal, according to Government Emergency Ordinance no. 34/2014.
1.6. The message sent by e-mail informing you that the order has been received or providing information about the status of your order does not represent a contractual obligation on our part, but consists of communications made by electronic means. Any order received will undergo a preliminary verification process regarding stock, product characteristics, prices, etc., and the seller’s commitment to transfer ownership of the products and, implicitly, the contractual obligation, begins from the moment the order acceptance is confirmed.
1.7. We take all measures to ensure the cybersecurity of the online store; however, we do not fully guarantee that the website, the servers on which it is hosted, or the e-mails sent by our company are constantly and continuously free of viruses or other potentially harmful IT components, or that they do not contain errors, omissions, defects, delays or interruptions in operation or transmission, or any other similar disruptive factors caused by possible cyberattacks. The customer uses the online store at their own risk and is required to have appropriate personal cybersecurity solutions installed on the electronic devices used to access the online platform. It is prohibited to introduce any malware, virus or other harmful software that could affect or interfere with the operation of the website, including, but not limited to, cancelbots, denial-of-service attacks, worms, Trojan horses, viruses or any other software or hardware intended for this purpose.
1.8. We take all professional care to ensure the accuracy of the information on this online store, including product characteristics and prices. All information on this website is provided in good faith. The published images correspond to reality; however, product color shades may sometimes differ slightly due to the photography process or your monitor settings, and minor differences in the design or graphics of the products may occur. There is also a possibility, although unlikely, that technical or content errors may occur regarding technical specifications, prices, stock or product availability, for example for orders placed outside working hours or due to internet connection interruptions provided by electronic communications operators. The situations described above are not exhaustive.
1.9. If, despite all efforts made by our company, the online store interface displays a derisory price or a price significantly lower than the real price applied to a product or category of products, as a result of a possible system error and without any intention to mislead potential consumers, we will inform you, if you have placed an order, of the real and correct price, and you have the right not to accept the amended offer. Our company is not obliged to confirm an order at a derisory price or at a price significantly lower than the real price applied to a product, considering the prohibition on selling products below the purchase price except under the conditions provided by law.
1.10. The prices of the products displayed on the website are expressed in Romanian lei and include VAT. The final price paid by the customer consists of the product price plus shipping costs, if the purchase value is below the minimum order threshold. Considering the weight, size and volume of the products sold, the shipping cost is communicated during the pre-contractual stage, and you have the right to accept or refuse the order. The shipping and delivery price is detailed in the checkout section and is dynamic, depending on the number of products ordered in the cart; therefore, the final shipping cost is communicated before the order is completed.
1.11. The standard delivery term starts from the confirmation of the order by us and the collection of the parcel by the courier, and is communicated before the order is confirmed. Orders placed on Saturdays, Sundays or during public holidays will be processed and confirmed on the first business day. The sale and delivery of products are carried out both within Romania and internationally. The delivery term for custom-made products may vary from case to case and will be communicated to the customer when the order is placed or before it is confirmed, on a durable medium.
1.12. In exceptional situations, such as a state of emergency, adverse weather conditions, road blockages, accidents or other special situations strictly related to the operating schedule of the courier or carrier, including periods with a very high volume of orders such as Black Friday, Christmas, Easter holidays, etc., delays in the delivery interval may occur. However, the maximum delivery term may not exceed 30 days. If the seller fails to fulfil its contractual obligations and does not deliver the products within the maximum term of 30 days, the seller will immediately inform the buyer and refund the amount paid by the consumer.
Contractual Documents
2.1. By registering an order on the website, the buyer agrees to the form of communication, by telephone or e-mail, through which the seller conducts its commercial operations.
2.2. The notification received by the buyer after placing the order is for information purposes only and does not represent acceptance of the order. This notification is sent electronically, by e-mail, or by telephone.
2.3. For justified reasons, the seller reserves the right to modify the quantity of the goods and/or services in the order. If the seller modifies the quantity of goods and/or services in the order, the buyer will be notified at the e-mail address or telephone number provided to the seller when placing the order, and the amount paid will be refunded.
2.4. The contract is considered concluded between the seller and the buyer when the buyer receives from the seller, by e-mail and/or SMS, the order confirmation and the order dispatch notification.
2.5. For orders to be delivered to A&A Vesa showrooms, prices and reservations for goods and/or services are valid for 7 days from the date the order is registered by the buyer.
2.6. The document and the information made available by the seller on the website will form the basis of the contract, supplemented by the warranty certificate issued by the seller for the goods purchased.
Online Sales Policy
3.1. Access for placing an order is permitted to any customer/buyer. For justified reasons, A&A VESA S.R.L. reserves the right to restrict the customer’s/buyer’s access to placing an order and/or to some of the accepted payment methods if it considers that, based on the customer’s/buyer’s conduct or activity on the website, their actions could in any way prejudice A&A VESA S.R.L. In any such case, the customer/buyer may contact the A&A VESA S.R.L. Customer Relations Department in order to be informed of the reasons that led to the application of the above measures.
3.2. Communication with the seller may be carried out through direct interaction with the seller or through the addresses mentioned in the “Contact” section of the website. The seller is free to manage the information received without being required to provide justification for this.
3.3. In the case of an unusually high volume of traffic coming from an internet network, S.C. A&A VESA S.R.L. reserves the right to request customers/buyers to manually enter captcha validation codes in order to protect the information on the website.
3.4. A&A VESA S.R.L. may publish on the website information about goods and/or promotions offered during a certain period of time and within the limits of available stock.
3.5. All fees related to the goods and/or services displayed on the website are expressed in Romanian lei (RON) and include VAT.
3.6. In the case of online payments, the seller is not and cannot be held responsible for any additional costs borne by the buyer, including but not limited to currency conversion fees applied by the card-issuing bank, if the card’s issuing currency differs from RON. The buyer alone is responsible for such costs. This cost is communicated during the pre-contractual stage before the consumer submits the order request.
3.7. All information used to describe the goods available on the website, such as static or dynamic images, multimedia presentations, etc., does not represent a contractual obligation on the part of the seller and is used exclusively for presentation purposes.
3.8. Fourteen (14) days after the purchase of a good or service, the buyer may be asked to submit a review regarding the good or service purchased. The request will be sent to the e-mail address registered by the buyer in the account. In this way, the buyer contributes to informing other possible users/customers/buyers of the website and actively participates in the development of new services and in providing a more complete description of the characteristics of the goods.
Assignment and Subcontracting
4.1. The seller may assign and/or subcontract a third party for services related to fulfilling the order, with the buyer being informed, without the buyer’s consent being required. The seller will always remain responsible to the buyer for all contractual obligations.
Intellectual and Industrial Property Rights
5.1. The content, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content displayed on the website, is the exclusive property of A&A VESA S.R.L., which reserves all rights obtained in this respect directly or indirectly, through usage and/or publication licenses.
5.2. The customer/buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display or include any content in any context other than the original one intended by A&A VESA S.R.L., to include any content outside the website, to remove any marks indicating A&A VESA S.R.L.’s copyright over the content, or to participate in the transfer, sale or distribution of materials created by reproducing, modifying or displaying the content, except with the express written consent of A&A VESA.
5.3. Any content to which the customer/buyer has and/or obtains access by any means is subject to the Terms and Conditions if that content is not accompanied by a specific and valid usage agreement concluded between A&A VESA S.R.L. and the customer/buyer, and without any implied or express warranty from A&A VESA S.R.L. regarding that content.
5.4. The customer/buyer may copy, transfer and/or use content only for personal or non-commercial purposes, only if this does not conflict with the provisions of this document.
5.5. If A&A VESA S.R.L. grants the customer/buyer the right to use certain content in the form described in a separate usage agreement, to which the customer/buyer has or obtains access as a result of that agreement, this right extends only to that content or those contents defined in the agreement, only for the period during which that content or those contents exist on the website or for the period defined in the agreement, according to the conditions defined therein, if any. This does not represent a contractual commitment on the part of A&A VESA S.R.L. toward that customer/buyer or any other third party that has or obtains access to the transferred content by any means and that may be or is prejudiced in any way as a result of such content during or after the expiry of the usage agreement.
5.6. No content sent to the customer or buyer by any means of communication, electronic, telephone, etc., or obtained by accessing, visiting and/or viewing the website constitutes a contractual obligation on the part of A&A VESA S.R.L. and/or of the employee/representative of A&A VESA S.R.L. who mediated the transfer of content, if any, in relation to that content.
5.7. Any use of the content for purposes other than those expressly permitted by this document or by the accompanying usage agreement, if any, is prohibited.
5.8. Any possible copyright infringement on this website may be reported by e-mail at: contact [at] aavesa.com
Order
6.1. The customer/buyer may place orders on the website by adding the desired goods and/or services to the shopping cart and completing the order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a good and/or service is available for purchase only to the extent that stock exists. Adding a good/service to the shopping cart without completing the order does not result in the registration of an order and therefore does not constitute automatic reservation of the good/service.
6.2. By completing the order, the buyer confirms that all data provided, necessary for the purchase process, is correct, complete and true at the time the order is placed.
6.3. By completing the order, the buyer agrees that the seller may contact them by any means available or accepted by the seller in any situation in which contacting the buyer is necessary.
6.4. The seller may cancel an order placed by the buyer, after prior notification to the buyer, without any subsequent obligation of either party toward the other and without either party being able to claim damages from the other in the following cases:
6.4.1. The card-issuing bank does not accept the buyer’s transaction in the case of online payment;
6.4.2. The transaction is invalidated by the card processor approved by A&A VESA S.R.L. in the case of online payment;
6.4.3. The data provided by the customer/buyer on the website is incomplete and/or incorrect.
6.5. The buyer has the right to withdraw from the contract, respectively to return a good or give up a service, within 14 calendar days, without providing any reason and without bearing any costs other than delivery costs.
Accordingly, pursuant to Government Emergency Ordinance no. 34/2014, the period for returning a good or giving up a service expires within 14 days from:
– the day on which the buyer takes physical possession of the last good, if the buyer orders multiple products in a single order and they are delivered separately;
– the day on which the buyer takes physical possession of the last good or the last piece, in the case of delivery of a product consisting of several lots or pieces.
6.6. If the buyer decides to withdraw from the contract, they may complete the online return form available at: https://aavesa.com/return-policy/
6.7. If the customer/buyer requests withdrawal from the contract within the legal withdrawal period, they must also return any gifts that accompanied the respective product. If the order has been paid, the seller will refund the amount within a maximum of fourteen (14) days from the date on which the seller is informed by the buyer of their decision to withdraw from the contract. The amount will be returned as follows:
6.7.1. For orders paid by online card: by refund to the account from which the payment was made.
6.7.2. For orders paid by payment order, cash on delivery, bank transfer or bank card: by bank transfer.
6.7.3. For orders paid through consumer credit: by cancellation/recalculation of the installment contract.
6.8. The seller may postpone the refund until the sold goods are received or until proof is received that they have been shipped, unless the seller has offered to collect the goods themselves; the most recent date will be taken into account.
6.9. If a good and/or service ordered by the buyer cannot be delivered by the seller, the seller will inform the customer/buyer of this fact and will return to the buyer’s account the value of the good and/or service within a maximum of seven (7) days from the date on which the seller became aware of this fact or from the date on which the buyer expressly stated their intention to terminate the contract. For more details, please consult the Return Policy, as well as the conditions under which the reduction of the value of used products and the exceptions to returns apply.
6.10. Information regarding product characteristics is available on the product pages of our website. From a legal point of view, the content of the website does not constitute a proposal for a purchase contract, but a presentation of our offers. Therefore, if you place an order through our website, your order constitutes an offer to purchase a product listed on this website. Your order is followed by our acceptance, as described below.
6.11. The order may be placed only through our website. To do this, you will go through a simple process, at the end of which you will confirm the order by clicking the “Place order” button. The button will clearly indicate that placing the order entails your obligation to pay. Before confirming the order, you are always informed of the total price to be paid and you will always have the possibility to check and, if necessary, correct the order.
6.12. After placing an order, you will receive an e-mail confirming receipt and registration of your order (“order receipt/confirmation”). This does not mean that the order has been accepted. As stated above, your order constitutes an offer made by you to purchase a product listed on our website. All orders are subject to our acceptance. The contract between you and us will be formed only after we accept your order. The contract will refer only to those products for which we have accepted your order, and we will send you an order acceptance confirmation by e-mail informing you that the product has been dispatched (“dispatch confirmation”). If we cannot honor a contract due to insufficient stock, technical error or nonconformities identified during the dispatch process, we will inform you of this situation and will refund any amounts paid by you for those products, if applicable, in accordance with the refund provisions in the section regarding your withdrawal rights.
6.13. If you have problems related to an order that do not appear to be resolvable by e-mail or with the person you are communicating with, you may contact Vesa Andrei for free internal conciliation at: andrei [@] vesa.ro.
Goods for Which the Right of Withdrawal Is Not Provided and Reduction in the Value of Used Products
7.1. The 14-day right of withdrawal does not apply to products made according to the customer’s specifications or clearly personalized. Therefore, the following cannot be returned; the list is not exhaustive:
– products personalized by engraving, marking, printing or other methods of individualization;
– products made to order with dimensions, colors, materials or other characteristics chosen by the customer;
– goods manufactured in series but modified at the express request of the customer.
7.2. If the goods have been handled or used by you to an extent that exceeds the limit necessary to establish their nature, characteristics and functioning, the right of withdrawal is not excluded; however, you will be liable for any reduction in the value of the goods. This is assessed by the seller on a case-by-case basis, based on a supporting document for the reduction in value, and may vary as a percentage of the amount paid by you, meaning that the refunded amount may be lower than the amount initially paid.
7.3. For more details, please consult the Return Policy, as well as the conditions under which the reduction of the value of used products and the exceptions to returns apply.
Confidentiality
8.1. A&A Vesa S.R.L. will keep confidential any information of any nature that you provide. Disclosure of the information provided may be made only under the conditions mentioned in this document.
8.2. No public statement, promotion, press release or any other form of disclosure to third parties may be made by the buyer/customer regarding the order/contract without the seller’s prior written consent.
8.3. By sending information or materials through this website, you grant the seller unrestricted and irrevocable access to them and the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the seller may freely use, for its own benefit, such information, ideas, concepts, know-how or techniques that you have sent to us through the website. A&A Vesa S.R.L. will not be subject to obligations regarding the confidentiality of the information sent, unless the legislation in force provides otherwise.
Commercial Communications
9.1. The buyer/user may modify at any time their option regarding the consent given to the seller for commercial communications containing general and thematic information, including information regarding offers or promotions, as follows:
9.2.1. By modifying the settings in the account under the “My subscriptions” section.
9.2.2. By accessing the unsubscribe link displayed in the commercial communications received from the seller.
9.2.3. By contacting the seller.
9.2.4. Refusal to receive commercial communications does not imply withdrawal of the acceptance given for this document.
9.2.5. The customer/user may unsubscribe at any time from the commercial communications mentioned above by accessing the unsubscribe link displayed in the commercial messages received from the seller or by contacting the seller in this regard.
9.2.6. In addition, in order to improve the offer of goods and services and the shopping experience, we will use your data to conduct market research and opinion surveys. The information obtained from these market research activities and opinion surveys will not be used by us for advertising purposes, but only for the purposes mentioned above. Your answers to market research and opinion surveys will not be associated with your identity, transmitted to third parties or published. You may object at any time to the use of your data for market research and opinion survey purposes by accessing the unsubscribe link displayed in the message or by contacting the seller.
Invoicing – Payment
10.1. The prices of goods and services displayed on www.aavesa.com include VAT according to the legislation in force.
10.2. The price, payment method and payment term are specified in each order. The seller will issue an invoice to the buyer for the delivered goods and services, and the buyer is obliged to provide all information necessary for issuing the invoice in accordance with the legislation in force.
10.3. The seller will send the buyer the invoice related to the order containing goods and/or services sold by A&A Vesa S.R.L., as well as for any other payments related to the order, in electronic format or in the parcel shipped together with the order.
10.4. For the correct communication of the invoice related to the order, the buyer is obliged to update their account data whenever necessary and to access the information and documents related to each order available in the account.
10.5. Through this method of communication, the buyer will keep a record of the invoices issued by A&A Vesa S.R.L. and may save and archive them at any time and in any manner they wish.
10.6. By sending the order, the buyer agrees to receive invoices in electronic format or in the parcel shipped together with the order.
10.7. If this information is unavailable in the account for more than forty-eight (48) hours, please notify us at: contact [@] aavesa.com
10.8. The payment card data of the customer/user/buyer will not be accessible to A&A Vesa S.R.L. and will not be stored by A&A Vesa S.R.L. or by the payment processor integrated into the website, but only by the institution authorizing the transaction or by another entity authorized to provide card identification data storage services, whose identity will be communicated to the customer/user/buyer before the data is entered.
The entity authorized to provide card data storage services is EuroPayment Services S.R.L., a company incorporated and operating under Romanian law, registered with the Trade Register under no. J40/9950/2006, fiscal identification code RO18773866, with its registered office at Str. Mizil 2C, Bl. Socum, 1st floor, Sector 3, Bucharest, Romania.
10.11. In certain cases, in order to maintain transaction security, when registering the order, the buyer may be asked to authorize payment by re-entering the account password or by using a fingerprint on mobile terminals that have this feature.
10.12. For transaction security reasons, the customer/user/buyer is advised not to remain logged in on the website and not to set automatic login on mobile devices. Disclosure of the account access password is not permitted, and the use of a strong-security password is recommended, for example a password containing at least eight characters, including uppercase letters, lowercase letters, numbers and special characters.
Delivery of Goods
11.1. The seller undertakes to deliver the goods by door-to-door courier to the buyer or to A&A Vesa stores, according to the customer’s option.
11.2. The seller will ensure the proper packaging of the goods and the transmission of the accompanying documents.
11.3. The seller will deliver goods and services throughout the European Union.
Warranties
12.1. All goods sold by A&A Vesa S.R.L. benefit from warranty conditions in accordance with the legislation in force and the commercial policies of A&A Vesa S.R.L. The goods are new, in their original packaging and come from sources authorized by each manufacturer.
12.2. The goods sold and delivered by A&A Vesa S.R.L. have warranty certificates issued by A&A Vesa S.R.L.
12.5. For the correct communication of the warranty certificate related to the goods in the order, the buyer is obliged to update their account data whenever necessary and to access the information and documents related to each order available in the account. If this information is unavailable for forty-eight (48) hours in the customer account, please notify us at contact [@] aavesa.com or by accessing the following link: https://aavesa.com/contact/
12.6. In the case of warranty certificates issued by A&A Vesa S.R.L., the good claimed to be defective during the warranty period must be sent to the factory or to the nearest A&A Vesa store.
12.7. For more details, please consult the dedicated warranty section.
Transfer of Ownership of Goods
13.1. Ownership of the goods will be transferred upon delivery, after payment has been made by the buyer at the location indicated in the order, delivery being understood as the signing of receipt of the transport document provided by the courier or the signing of receipt on the fiscal invoice in the case of deliveries made by the seller’s personnel.
Liability
14.1. The seller cannot be held responsible for damages of any kind that the buyer or any third party may suffer as a result of the seller fulfilling any of its obligations under the order, nor for damages resulting from the use of goods and services after delivery, especially for their loss.
14.2. By creating and using the account, the customer/user/buyer assumes responsibility for maintaining the confidentiality of the account data, username and password, and for managing access to the account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through their account.
14.3. By creating an account and/or using the content and/or placing orders, the customer/user/buyer expressly and unequivocally accepts the Terms and Conditions of the website in the latest updated version communicated on the website, existing at the date of account creation and/or content use and/or order placement.
14.4. After the account has been created, use of the content is equivalent to acceptance of any changes made to the Terms and Conditions of the website and/or of updated versions of the Terms and Conditions of the website.
14.5. The Terms and Conditions of the website may be modified at any time by A&A Vesa S.R.L., and they become binding on customers/users/buyers from the date they are displayed on the website. Acceptance of the website Terms and Conditions is confirmed by ticking the corresponding checkbox on the website and/or by sending the order and/or by making an online payment.
Submission of Reviews and Comments
15.1. Reviews and comments may be submitted by users/customers/buyers in the “Reviews” sections. The information submitted may be either positive or negative and must refer to the characteristics and method of use of a product or service.
15.2. When registering a review/comment on the website, users/customers/buyers grant the seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and grant the seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display that content.
15.3. Each user/customer/buyer, when submitting a review/comment in the mentioned sections, undertakes to comply with the following rules:
– to refer only to the characteristics and/or method of use of a specific product or service, avoiding information related to aspects that may change, such as price or promotional offers, or information related to how the order was processed;
– to use only the Romanian language. Words or expressions that are not considered Romanian but are widely used in all environments related to the respective field are also allowed;
– to use appropriate, non-offensive language, without terms that may offend or affect any other user/customer/buyer;
– to ensure that the content entered on the website is correctly placed, so any review must be submitted in the “Reviews” section;
– to ensure that the information entered is realistic, correct, non-misleading and compliant with applicable laws, thus respecting, among others, the rights of other parties, copyright, trademarks, licenses or other property, publicity or privacy rights;
– to use this feature only to communicate or obtain additional details regarding a specific product or service on the website, without referring to other companies that promote the sale and purchase of products or services;
– not to provide or request, in any way and to any extent, personal data, including contact details, delivery or home address information, telephone numbers, e-mail addresses, first and/or last names, or any other information that may lead to the disclosure of such personal data;
– not to submit information and/or details regarding URLs or links from other commercial websites operating in the same field of activity as the seller;
– not to attempt to defraud the services made available by the seller or to submit reviews/comments containing advertising materials;
– not to use the review/comment as a means of communication with the seller; for this purpose, the seller’s contact details listed on the website must be used.
15.4. In addition to a realistic critical evaluation, when submitting a review, the user/customer/buyer will also add a relevant rating for the respective product or service. Reviews, together with their corresponding ratings, will influence the overall rating of the product or service. Therefore, a review accompanied by a high rating leads to an increase in the overall rating, while a review accompanied by a low rating leads to a decrease in the overall rating. Users/customers/buyers who submit reviews and attach photo or video files must comply with the following rules:
– uploaded files must contain images and/or videos referring to the product or service for which the review is written, while ensuring that the uploaded files respect copyright rights;
– uploaded files must not contain violence, adult content, obscene language or other content that offends a person or group on the basis of race or ethnic origin, religion, disability, sex, age, veteran status, sexual orientation or political orientation;
– uploaded files must not contain information related to other persons;
– uploaded files must not contain URLs or watermarks referring to websites operating in the same commercial field as the seller.
15.5. When a review or comment is reported by a user/customer/buyer as having inappropriate content, from a strictly subjective perspective, that content is carefully examined by the seller to determine whether it violates the Terms and Conditions of the website. Texts, photographs or videos entered are removed from the website only after examination by the seller.
15.6. If the seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the user’s/customer’s/buyer’s ability to submit reviews or comments in the “Reviews” section.
For notifications or complaints related to the purchased good and/or service, buyers may use the complaints form on the website: https://aavesa.com/suggestions-and-complaints/ or send an e-mail to contact [@] aavesa.com. The maximum term for resolving complaints or notifications is 30 calendar days from their receipt.
Processing of Personal Data
16.1. In accordance with the requirements of GDPR Regulation 679/2016 for the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, A&A Vesa S.R.L. is obliged to manage safely and only for the specified purposes the personal data you provide to us.
16.2. The purpose of data collection is:
– informing customers/buyers about the status of their account, including validation, dispatch and invoicing of orders, resolving cancellations or problems of any nature related to an order or to the purchased goods and/or services;
– sending newsletters and/or periodic alerts by electronic mail, e-mail or SMS;
– market research, tracking and monitoring sales and customer/buyer behavior.
16.3. By completing the data in the account creation and/or order form, the buyer declares and unconditionally accepts that their personal data will be included in the A&A Vesa S.R.L. database and gives their express and unequivocal consent for all such personal data to be stored, used and processed for the purpose set out above in point 16.2.
16.4. By reading this document, you acknowledge that you are guaranteed the rights provided by law, namely the right to information, the right of access to data, the right of intervention, the right to object, the right not to be subject to an individual decision, and the right to apply to the courts in the event of a violation of the rights guaranteed by GDPR Regulation 679/2016 for the protection of individuals with regard to the processing of personal data and the free movement of such data.
16.5. Based on a written, dated and signed request sent to the address Buteni, no. 821 A, Arad County, to the attention of S.C. A&A Vesa S.R.L., you may exercise, free of charge for one request per year, the right to obtain confirmation as to whether or not personal data is being processed.
16.6. Based on a written, dated and signed request sent to the address Buteni, no. 821 A, Arad County, to the attention of S.C. A&A Vesa S.R.L., you may exercise your right of intervention regarding the data, as applicable:
16.6.1. Rectification, updating, blocking or deletion of data whose processing does not comply with GDPR Regulation 679/2016 for the protection of individuals with regard to the processing of personal data and the free movement of such data, especially incomplete or inaccurate data;
16.6.2. Transformation into anonymous data of data whose processing does not comply with GDPR Regulation 679/2016 for the protection of individuals with regard to the processing of personal data and the free movement of such data;
16.6.3. Notification to third parties to whom the data has been disclosed, if such notification is not impossible or does not involve a disproportionate effort in relation to the legitimate interest that could be harmed.
16.7. S.C. A&A Vesa S.R.L. may also provide the buyer’s personal data to other companies with which it has partnership relations, but only on the basis of a confidentiality undertaking from them and only for the purposes mentioned in point 16.2, by which they guarantee that such data is kept securely and that the provision of this personal information is carried out in accordance with the legislation in force, as follows: courier service providers, marketing service providers, payment/banking service providers, telemarketing or other services provided by companies with which we may develop joint programs for offering our goods and services on the market.
16.8. By completing personal data in the order form on the website, including the personal identification number (CNP) for credit activity purposes, the buyer expressly consents that the legal entities with which S.C. A&A Vesa S.R.L. has concluded partnerships for offering products through credit may process the buyer’s personal data in their own records for the purpose of performing the credit analysis and may transmit such data for the consultation of information registered in the buyer’s name in the credit bureau database.
16.9. The buyer’s personal information may also be provided to the General Prosecutor’s Office, the Police, courts and other competent state authorities, on the basis of and within the limits of the legal provisions and as a result of express requests made by them.
16.10. AAVesa.com grants the user the right to modify the contact details they have registered, and you may also request the deletion of your data at any time.
Force Majeure
17.1. Neither party shall be liable for the non-performance of its contractual obligations if such non-performance on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event beyond the control of the parties and which cannot be avoided.
17.2. If, within fifteen (15) days from the date on which the event occurs, the event does not cease, each party will have the right to notify the other party of the termination of the contract by operation of law, without either party being entitled to claim any damages from the other.
Applicable Law – Jurisdiction
This contract is subject to Romanian law. Any disputes arising between S.C. A&A Vesa S.R.L. and customers/buyers shall be resolved amicably or, if this is not possible, the disputes shall be settled by the competent Romanian courts in Arad County.